CALIFORNIA — ServiceNow, a California-based AI platform company, announced September 16 plans to open a new regional innovation hub in downtown West Palm Beach, Florida, creating more than 850 jobs over the next five years.
The site, located at 10 CityPlace, will feature an AI Institute, a startup accelerator, and an executive briefing center. ServiceNow is expected to occupy up to 200,000 square feet of office space.
The project is projected to generate about $1.8 billion in regional economic impact. The hub is scheduled to open in 2028, with hiring, research partnerships, and pilot programs starting earlier.
“This will be a compelling magnet for talent, a strong engine for growth, and a dynamic hub for America’s AI leadership,” said ServiceNow CEO Bill McDermott.
Chief Workforce Innovation Officer Karen Pavlin said the move underscores the company’s commitment to inclusive workforce development.
By partnering with universities, public agencies, and private enterprises, ServiceNow aims to close the talent gap, expand access to opportunity, and equip organizations to lead in the age of AI.
Local officials hailed the announcement as a “major milestone,” citing its potential to create high-quality jobs, equip residents with skills to succeed, and position the city at the forefront of the AI economy.
California Roots
Founded in Santa Clara, ServiceNow has become one of Silicon Valley’s leading enterprise software firms, specializing in cloud-based workflow automation and AI.
The company employs more than 25,000 people worldwide and reported nearly $11 billion in revenue in 2024, a 22% increase from the prior year.
California remains the company’s headquarters and R&D center. Still, the West Palm Beach project reflects a growing trend of tech firms expanding beyond the West Coast to tap into new markets and business-friendly environments.
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