Allstate says they are helping SoCal customers recover from wildfires

Last Updated on January 11, 2025 by The HD Post Staff

CALIFORNIA – Allstate announced January 10, that they are supporting Southern California customers with claims to help start their recovery from the wildfires.

“We are here for our customers. We’re using customer-friendly technologies and caring claims experts to support the Southern California communities impacted by these wildfires,” said Allstate Executive Vice President and Chief Claims Officer Mike Fiato.

File claims with the mobile app

Allstate says policyholders affected by the wildfires can file their claim through the Allstate Mobile app, online, by calling 1-800-54-STORM, or their local agent.

“Customers can use their mobile devices or desktops to share images or live video of their home damage with an adjuster and help move their claim along more quickly. When it’s safe to do so, adjusters will also be on the ground ready to conduct physical inspections,” said a statement in a news release.

For auto claim damages, customers can submit claims via QuickFoto Claim using their smart device and the Allstate Mobile app. And if they prefer, they can connect with their adjuster using Virtual Assist to show and share video of their damaged vehicle to help quickly move their claim along.

Instant payments

Once a claim is settled, Allstates says payments can be immediately sent for covered claims through a variety of channels, including digitally with QuickCard Pay, Fast Mobile e-Payment or one of Allstate’s other digital payment methods or through physical checks.

Allstate stopped issuing new policies in 2022

Allstate stopped issuing homeowners insurance policies to new California customers in 2022 due to increased wildfire risks and rising costs.

The company began issuing new policies but after raised rates by an average of 34.1%, affecting over 350,000 policyholders.

For more information on the Allstate Mobile app visit https://www.allstate.com/help-support/allstate-mobile or to submit claims online visit https://www.allstate.com/claims/file-track